Frequently Asked Questions
Everything you need to know about your fitness journey with 360 Fitness Superstore.
What are your shipping rates for heavy gym equipment?
We offer tiered shipping rates based on weight and dimensions. Standard curbside delivery is available for all large items, while white-glove assembly services can be added at checkout for an additional fee.
Do you offer warranties on your fitness machines?
Yes, all our treadmills, ellipticals, and strength equipment come with a manufacturer's warranty. We also offer extended protection plans that cover parts and labor for up to five years.
Can I return a product if it doesn't fit my space?
We accept returns within 30 days of purchase. Items must be in their original packaging and condition. Please note that return shipping costs for heavy equipment are the responsibility of the customer.
Do you provide professional installation and assembly?
Absolutely. During the checkout process, you can select 'Professional Assembly' to have our certified technicians set up your equipment in the room of your choice and test it for safety.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your home gym over time.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website. For freight shipments, the carrier will contact you directly to schedule a delivery window.